Refund policy

Return & Refund Policy

Last Updated: July 26, 2026

Thank you for shopping with us. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 7 days of the product being delivered.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned in its original packaging with all accessories and tags (if applicable).

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care and hygiene products

  • Customized or personalized items

  • Perishable goods

  • Gift cards

  • Clearance or final sale items

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos or videos of the product and packaging

  • A brief description of the issue

After verification, we will offer a replacement or a full refund at no additional cost.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellation

  • Orders can be cancelled before they are processed or shipped.

  • Once an order has been shipped, it cannot be cancelled.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), we will cover the return shipping cost.

  • For all other eligible returns, the customer may be responsible for the return shipping charges unless stated otherwise.

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our customer support.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page or email us at support.shopycare@gmail.com